How to Cancel your Pre-booked Surf-Hire Equipment

Cancellation

Please read these terms and conditions very carefully.

In this age of information technology it is quite possible to determine the likely size and quality of the surf for anything up to a week ahead. Therefore the onus is on the hirer to keep an eye on the forecasts and we will refund in full cancellations made up to 48hrs before the period of hire is due to commence.   

For cancellation notified less than 48hrs but more than 24hrs before commencement of hire a 25% cancellation fee will be levied.

For cancellation less than 24hrs before commencement however a 50% cancellation fee will be levied.

Once the period of hire has commenced no refunds will be given whether the equipment has been collected or not.

We reserve the right to re-hire equipment that has not been collected 24hrs after collection was due unless we have received updated instructions on the time of collection.

At our own discretion we will allow the option to use monies paid over in hire to be used to purchase goods instead. This option (if offered) will only be available at the commencement of hire and in no circumstances be allowed once the pre-booked hire equipment has been collected.